Terms & Conditions

These Terms & Conditions explain the rules for using Lucky Friends Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing or using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular products or services.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Lucky Friends Casino website, account services, games, promotions and related features. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not access the website, open an account, deposit funds or use any game or service.

Article contents

You are responsible for reading the current version of these terms before using the website. Additional terms may apply to specific games, payment methods, promotions, competitions or other features. Where additional terms are provided, they should be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant service may apply to that service.

Lucky Friends Casino may update, replace or amend these terms when reasonably required, including to reflect changes to the website, technology, business practices or applicable law. The updated version will apply from the date it is published, unless a different effective date is stated. Continuing to use the website after an update means that you accept the revised terms.

Your responsibility to comply

You must use the website only for lawful purposes and in accordance with these terms.
You must comply with all laws and regulations that apply to you, including those concerning online gambling, payments, taxation and the use of internet services.
You must not use the website if online gambling is unlawful in the place where you are located.
You must not allow another person to use your account or use another person's account.
You must provide accurate information and keep your account details up to date.

2. Eligibility and account requirements

You must be at least 18 years old to use Lucky Friends Casino. By registering or using the website, you confirm that you meet the minimum age requirement and that you are legally permitted to participate in online gambling where you are located. We may request information or documents to verify your age, identity, location or eligibility.

Only one personal account is permitted unless the operator has expressly approved another arrangement. An account must be opened in your own name and for your personal use. You must not create an account on behalf of another person, use false information, or attempt to conceal your identity or location.

You are responsible for keeping your username, password and other login information confidential. You should choose a secure password and notify the operator promptly if you believe that your account has been accessed without permission. You are responsible for activity carried out through your account unless you have reported unauthorised access and the operator considers that you took reasonable care to protect your credentials.

Verification and account restrictions

We may carry out identity, age, location, payment, fraud and responsible gambling checks before or after an account is opened. We may request documents that reasonably support the information you have provided. Processing or withdrawing funds may be delayed while checks are being completed. If requested information is not supplied, is incomplete, or cannot be verified, access to some or all account services may be restricted.

We may suspend, close or restrict an account where we reasonably believe that these terms have been breached, information is inaccurate, a payment is unauthorised, the account is being used unlawfully, or activity may involve fraud, collusion, money laundering or other improper conduct. Any action will be taken subject to applicable law and any rights you may have under that law.

3. Deposits, withdrawals and gameplay

You may use only the payment methods made available through the website and must use a payment method held in your own name unless expressly permitted otherwise. By making a deposit, you confirm that you are authorised to use the relevant payment method. We may reject, reverse or investigate transactions that appear unauthorised, fraudulent, incorrect or inconsistent with these terms.

Before playing, you should check the available transaction information, including any minimum or maximum amounts, applicable fees, processing conditions and any verification requirements shown on the website. Transaction processing times can depend on the payment provider, verification checks, banking systems and other circumstances outside the operator's control. We do not guarantee a particular processing time unless one is expressly stated in applicable terms.

Funds in your account must be used only for lawful gaming activity. You must not use the website to transfer funds to another person, conceal the source of money, or conduct transactions unrelated to the services offered. If a payment is charged back, reversed or otherwise disputed, you remain responsible for the amount owed and any reasonable costs that may result, subject to applicable law.

Games and results

Games are governed by the rules displayed for the relevant game. You should read those rules before placing a wager. A game round is generally treated as completed when the relevant system records the outcome. If there is a technical interruption, the operator may review the affected activity and take reasonable steps to correct an error or restore the account position.

The operator may correct obvious errors in displayed information, account balances, game results or transactions. Where an error has resulted in an incorrect credit or payment, the relevant amount may be removed or recovered, subject to applicable law. If you identify an error, you should stop using the affected feature and report it through the available support channel.

You must not use software, devices, scripts, automated systems, bots or other tools intended to interfere with the website, gain an unfair advantage, manipulate game outcomes or bypass security controls. You must not exploit a technical fault or attempt to disrupt the operation of the website.

4. Responsible gambling, promotions and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget and time limit before playing, take regular breaks and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Responsible gambling tools or account controls may be available through the website. These may include deposit limits, time limits, activity information, temporary breaks or self-exclusion options. The availability and operation of a particular tool will be explained when it is selected. You should choose limits carefully and contact the available support service if you need help understanding an option.

Any promotion, offer, bonus or campaign is subject to its own terms. Those terms may specify eligibility, participation requirements, expiry conditions, wagering or playthrough requirements, excluded games, withdrawal conditions and other restrictions. You should read the applicable promotional terms before participating. If a promotion conflicts with these general terms, the specific promotional terms may govern the promotion.

You must not abuse a promotion, create multiple accounts to obtain an advantage, coordinate activity with other players, or use a promotion in a way that is misleading or contrary to its purpose. Where permitted by law, promotional benefits may be withheld or removed if there is reasonable evidence of misuse or a breach of the applicable terms.

Prohibited conduct

Using the website for fraud, money laundering, terrorism financing or any other unlawful activity.
Interfering with website security, availability, software or communications.
Attempting to obtain another person's account details or personal information.
Publishing or sending content that is abusive, threatening, discriminatory, misleading or unlawful.
Using the website in a way that could damage the operator, its service providers or other users.

5. Website use, liability and general provisions

The website and its content are provided for personal use. We aim to keep information accurate and services available, but online services may occasionally be affected by maintenance, internet problems, software faults, payment interruptions, security events or circumstances beyond reasonable control. We do not promise that the website will always be available, uninterrupted, error-free or compatible with every device.

You are responsible for your internet connection, device, software and security settings. You should use current security software and take reasonable precautions when accessing your account. We are not responsible for loss caused by your failure to protect login information, use a secure device or follow reasonable security advice.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to that limitation, the operator is not responsible for indirect loss, loss of opportunity, loss of data or other consequential loss arising from your use of the website, to the extent permitted by law.

Website content, software, branding, text, graphics and other materials are owned by or licensed to the relevant rights holder. You may use them only for personal access to the services. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the website without permission.

Privacy, complaints and governing law

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. You should review that policy to understand how information may be collected, used, stored and disclosed in connection with the services.

If you have a question, believe a transaction or account issue requires review, or wish to make a complaint, use the support or complaints process made available on the website. Provide clear and accurate information so the matter can be investigated. Additional information or documents may be requested during the review.

These terms are intended to operate consistently with applicable Australian law and any mandatory rights available to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.