Privacy Policy

This Privacy Policy explains how Lucky Friends Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or take part in online gaming. It also explains the choices available to players in Australia, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing.

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Information we handle

To provide casino services, maintain a secure account and meet applicable requirements, Lucky Friends Casino may handle different types of personal information. The information collected depends on how you use the website, which services you request and the information needed to keep the platform safe and reliable. Some information is provided directly by you, while other information is generated when you use the website or interact with our systems.

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Account and identity information

This may include your name, date of birth, contact details, login information, account preferences, responsible gaming choices and other details supplied during registration or account management. We may also handle information used to confirm your age, identity and eligibility to use the services. Verification documents may include identity documents, proof of address or other information requested for account security and compliance checks.

Payment and transaction information

When you deposit, withdraw or otherwise use a payment service, we may handle payment details, transaction records, account balances, payment status and related information. Payment providers may process some information directly under their own privacy practices. We keep records needed to identify transactions, investigate unusual activity, provide support and meet financial and record-keeping obligations.

Technical and usage information

When you visit or use the website, we may receive device and connection information such as an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and information about how features are used. We may also handle cookie data and similar technologies, as explained below.

You should provide accurate and current information where an account or verification process requires it. If information changes, updating it helps us provide support, protect your account and avoid delays in security or transaction checks.

Why we use personal information

Personal information is used for clear and relevant purposes connected with operating an online casino website. We do not need every type of information for every player, and the information used will depend on the activity involved. Common purposes include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to enquiries and communicating about your account.
Checking age, identity and account details where verification is required.
Detecting, preventing and investigating fraud, money laundering, security incidents, collusion, misuse and other suspicious or prohibited activity.
Meeting legal, regulatory, tax, responsible gaming and record-keeping obligations that apply to the services.
Managing responsible gaming tools, account restrictions and safety-related requests.
Operating, maintaining, testing and improving the website, products, systems and security controls.
Sending service messages, including account, transaction, security and important policy notices.
Sending promotional or marketing communications where permitted and where you have provided consent or another valid permission applies.

We may use information to produce aggregated or de-identified reports about website activity, performance and usage. These reports are used for analysis and improvement and are designed not to identify an individual player. We may also use information to enforce our terms, protect the rights and safety of players and others, and respond to lawful requests from authorised bodies.

Some processing is necessary to provide a service you have requested, such as opening an account, completing a payment or answering a support enquiry. Other processing may be required for security, fraud prevention or legal compliance. Where marketing consent is used, you can withdraw that consent at any time. Withdrawing marketing consent does not affect processing that is necessary for your account, security, transactions or legal obligations.

Sharing, security and retention

Personal information may be shared with carefully selected service providers that help operate the website and provide requested services. These providers may support payment processing, identity and age verification, fraud prevention, hosting, information technology, customer support, communications, analytics, security monitoring and professional services. Providers should only receive information relevant to the service they perform and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, prevent unlawful or harmful activity, investigate suspected fraud or security incidents, enforce applicable terms, or comply with a lawful request or obligation. We may disclose relevant information to legal, regulatory, law enforcement, payment, financial or other authorised bodies when required or permitted. We do not sell personal information as a general business practice.

Service providers may process or store information in Australia or in another country. Where information is handled by a provider outside Australia, appropriate steps are taken to support secure handling and to use the information only for relevant business, service or compliance purposes. The privacy practices of a provider may also apply to information it processes, particularly where you use a separate payment or verification service.

Protecting information

Reasonable administrative, technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access is limited according to business and security needs. No website, online transmission or electronic storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account has been accessed without permission.

How long information is kept

Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, verification, security and account history records. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate business needs.

Cookies and similar technologies

Cookies are small text files or similar technologies placed on your device when you visit a website. They help a website remember settings, keep an account session working, understand how pages are used, improve performance and support security. Some cookies are necessary for core functions, while others may be used for analytics, preferences or relevant communications.

Cookie information may be linked with device and usage information. It can help us recognise a returning browser, remember selected preferences, identify technical problems, protect the website from misuse and understand which features are useful. Third-party services used for payments, analytics, security or other functions may also use their own cookies or similar technologies when those services operate on the website.

Most browsers allow you to view, block, delete or restrict cookies through their settings. Players can manage cookies in their browser settings, although disabling certain cookies may affect account access, security features, preferences or the performance of some website functions. Browser controls may not remove information already collected, so requests about personal information can also be made using the contact details below.

Your privacy choices and data rights

Depending on the circumstances and subject to applicable exceptions, you may ask what personal information is held about you and how it is used. You may also ask for inaccurate, incomplete or outdated information to be corrected. If information is no longer needed, you may request deletion of your data. Requests are considered in light of account security, the rights of others, technical requirements and any obligation to keep particular records.

You may withdraw consent to marketing at any time. You can use an unsubscribe option included in a promotional message where available, adjust relevant account preferences, or contact privacy support. After a marketing withdrawal request is processed, promotional communications should stop, although you may still receive important non-promotional messages about your account, transactions, security, service operation, responsible gaming or changes to policies.

How to make a request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@luckyfriendscasino.wtf. Please describe your request clearly and include enough information for the relevant account or records to be located. For security, we may need to verify your identity before providing information, changing account details or completing a deletion request. Do not send unnecessary payment information or copies of identity documents unless requested through an appropriate and secure process.

A request may be refused, limited or delayed where this is permitted or required, including when information must be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes. If a request cannot be completed in full, an explanation will be provided where appropriate. We may also keep a limited record of the request and its outcome so that privacy choices can be respected and demonstrated.

Changes to this policy

This Privacy Policy may be updated when services, technology, security practices or privacy requirements change. The latest version will apply when it is published on the website. Players should review this page from time to time, particularly before providing new information or using a new feature. If a change is important, we may provide an additional notice through the website or by an appropriate account communication.